B2B customer portal
She opens her Pro area.
Her account, her purchases, her requests. The real DRM, from the customer’s side.
B2B customer portal and B2B e-commerce · DRM — Demand Relationship Management, by Hi-perfYour customers go
where things are simple
and responsive.
Let’s make sure that’s with you.
The DRM brings together your catalogues, requests and customer-specific terms
and publishes the channels you need.
and buys from Pro-Ride.
DRM / Demand Relationship Management01 — 04
A bike to repair.
A custom bike to sell.
A battery for the workshop.
A custom paint job for a shop customer.
Product catalogue and variants
The battery. The information that matters.
Claire checks the product page before preparing her order.
B2B online ordering
Her basket becomes an order.
The wheel, the battery and the workshop parts. Claire confirms her basket.
Order documents
Her order acknowledgement. The terms are clear.
References, amounts and payment terms: an order acknowledgement brings the information together.
Supplied document · WEB_32 covers brake parts, separate from the battery basket.
Online quotes
The basket becomes a quote request.
When products cannot be priced, it is because they need to be specified and costed.
Original screenshot · customisation request, separate from the battery need.
Let’s leave the workshop.
Welcome to Pro-Ride.
Several roles at your customer’s.
One relationship with your teams.
The warehouse picks
Claire’s order.
The wheel and the battery are on their way to Cycles Martin.
Behind the glass, both needs move forward in parallel.
A wheel. A battery.
An order on its way.
In the warehouse, the picker gathers Claire’s items.
Meanwhile,
the sales rep responds.
Claire’s paint request and mock-up need to be priced.
Quote management for sales reps
The customisation now has a price.
In the DRM, he finds the comment, enters the price of the customisation and uses the “Send quote” action.
Original screenshot · pricing on the sales side. References and amounts differ between the supplied screenshots.
Back to the workshop.
The parcel has arrived.
The needs are moving forward.
The whole team benefits.
The workshop repairs.
The shop sells.
Purchasing keeps up.
The Pro-Ride parcel has just arrived.
Claire, Sofia and Yanis can get on with it.
Multi-user B2B accounts and permissions
Team members. Separate access.
Yanis and Sofia are linked to Cycles Martin. Who receives documents and who can see baskets is set for each of them.
Customer satisfaction and loyalty
Service that shows. And gets shared.
A simple, responsive relationship makes customers want to come back, and to talk about it.
Google customer review
★★★★★
“Simple ordering, a responsive team and real support for our custom projects.”
Fictitious example for this scenario · not published on Google.
LET’S STEP BACK.
A customer journey tailored to each customer.
Consumer, trade customer, subsidiary, distributor…
PRO-RIDE
Hi-Ride Bikes & equipment+ Hi-Watt Batteries & energy
Tomorrow, a Hi-Watt site, another brand, another market…Your sites evolve with you.
DRMBY HI-PERF
Publishes your channels. Centralises your orders.
Honours your customers’ specific terms.
YOUR ORGANISATION, YOUR CHOICE.Standalone.
Standalone.
Or synchronised.
DRM Orders · customers · terms
ERP
Items · stock · orders
CRM
Customers · opportunities · follow-up
Electronic
invoicing
Invoices · statuses
Data flows are exchanged with your IT systems.
Scope of exchanges depends on the connections put in place.ANOTHER WAY TO ACCESS THE DRMQuery.
Query.
Analyse.
Act.
Your teams have an interface.
So does your AI, via MCP.
DRM ↔ MCP AI-assisted management with your preferred AIInteractive demo · fictitious data
Local simulation. No access to the DRM and nothing is actually sent.
The actions available depend on the MCP tools and the account’s permissions.
A better experience.
Better customer service.
Simplify tracking and management.
Grow your sales volume.
Do as Pro-Ride did.
Choose the DRM.
Scope my needs Hi-perf’s B2B customer portalThe DRM in a nutshell
Hi-perf DRM is a Demand Relationship Management platform that brings sales channels, customer relationships and operations together on a single foundation. It lets you publish experiences tailored to consumers, trade customers, subsidiaries, brands, distributors and field sales reps, while staying connected to your ERP, CRM and existing IT systems.
The story of Claire and Pro-Ride is a demonstration: the companies and characters are fictitious, the screens are real DRM screenshots.
What is a B2B customer portal?
A B2B customer portal is an online space where each trade customer finds their catalogue, negotiated prices, orders, quotes and documents, and orders on their own. Hi-perf DRM adds the consumer store, assisted selling and operations, on the same platform.
Does the DRM connect to the ERP?
Yes. The DRM works standalone or synchronised with the ERP (Sage X3 in particular), CRM, WMS and electronic invoicing, via API, files, middleware or EDI depending on your IT systems.
How much does the DRM cost?
From €10k excl. VAT for setup and €1,500 excl. VAT per month. The subscription depends on the business volume transacted through the platform; the licence is unlimited and hosting in France is included.
How is it different from Shopify or PrestaShop for selling to trade customers?
These solutions are well suited to a standard online store. The DRM is designed for cases where B2B selling goes beyond that: customer-specific pricing, quotes, multiple sites, field sales reps, technical products and deep ERP integration.